Warranty, Product Care &Return Policy

Martin Pierce Hardware is a designer and manufacturer of door and cabinet hardware. We
are a small studio of artisans producing original pieces designed by Martin Pierce and made
to order. All sales are final, we do not offer an open return policy so please contact us for
any help or to answer questions before you place your order. We pride ourselves on the
quality of our work and stand behind our products with a lifetime warranty against defects
in casting. Finishes are not covered by this warranty, please refer to product care instructions
below for best cleaning practices. Similarly,any damage that occurs through poor
installation or care for the product will not be considered a defect.
Internal mechanisms including locks, latches, fasteners supplied by Martin Pierce Hardware
but manufactured by others are guaranteed for one year from the date of purchase.

Product Finish & Care:

Our dog and cat accessories are created using the lost wax method of casting and are cast
in silicon bronze a quality and durable alloy that is rust resistant. Our castings are made
with 85% recycled metal and are made in the USA in Los Angeles.
Bronze

Our dog and cat products are available in the patina shown and are oil rubbed and then
sealed with a low luster lacquer. As each piece is hand finished no 2 pieces will be identical
and subtle variations may occur between pieces. The look of bronze will change over time
with each piece developing its unique patina. Cleaning all surfaces with a mild soapy water
and a non-abrasive cloth will help the piece age gradually. Do not use cleaning agents that
contain abrasive elements or caustic chemicals as these may discolor or corrode the piece.
Make sure to dry the surface after cleaning with a soft cloth

Return Policy

We do not offer an open return policy, each sale being final unless a piece is defective. Each piece is made and finished by hand and we hope will become a valued treasure. In the unlikely event that a product is defective please contact us so that we may issue a return authorization. Subtle variations in the finish of products will not be considered a defect. The evolving color of a patina that naturally changes over time is also not considered a defect. Similarly, any damage that occurs through poor installation or care for the product will not be considered a defect. On receiving the returned piece and if it is defective, we will replace the product promptly or issue a refund if requested.